Summary
Path of Exile 2developer Grinding Gear Games has issued an apology for the extended wait times faced by players submitting support requests.Path of Exile 2launched in early access on July 19, 2025, quickly amassing a huge flood of players along with server issues and plenty of feedback.
While huge numbers of players attempting to enjoy a game seems like a good problem for a developer to have,Path of Exile 2was left scrambling to rectify a variety of issuesin its first 48 hours after more than half a million people tried to log into the game’s servers. The team at GGG was quick to address issues with key redemption glitches and server login queues, and the developer has been diligently responding to internal and external feedback regarding both technical and game balance issues with several hotfixes and updates.
Despite its continued efforts,the company took to thePath of Exile 2forum to apologizefor the longer-than-normal response time for player support requests which has resulted from the massive amount of feedback the game has been receiving. The company cited therobustPath of Exile 2early player numbersas a contributing factor. “We’ve had a massive amount of players logging intoPath of Exile 2since launch, which has been amazing to see! Unfortunately, such a huge influx of players also generates an enormous amount of support requests,” the post reads. GGG claims to already be hiring more staff to field support requests to help clear the backlog. The company also asked that users not submit additional emails inquiring after the status of their initial support request in order to avoid further bogging down the response cycle.
Path of Exile 2 Developer Takes Responsive Approach to Feedback
Grinding Gear Games went on to say that other technical limitations in its support system became apparent after launch and that it has “now improved the capacity of [its] tools” to be able to better respond to the volume of emails it’s receiving. The studio’s quick response to rising technical issues has been accompanied by a quick approach to initial player feedback on the balance and structure of gameplay.Path of Exile 2loot drops have already been modified, along with changes to dodge roll, checkpoints, currency, and more.
Asvarious outlets continue theirPath of Exile 2analysis, more pertinent feedback is bound to make its way to the surface. With the developer’s zippy response ethos and apparent openness to critique and modification, the game will likely change significantly before its full release. Getting the logistical and technical operations behind its feedback loop up to speed will be a critical element in applying any changes and paving the way for what looks likely to be a successful launch of the finished game.
Path of Exile II
WHERE TO PLAY
Path of Exile 2 is a next generation free-to-play Action RPG created by Grinding Gear Games. Journey across the deadly continent of Wraeclast, meeting multiple immersive cultures while facing off against evil in many forms. Path of Exile 2 features twelve character classes, 240 Skill Gems, hundreds of equipment base types, a six-act campaign, more than a hundred unique boss fights, a deep endgame system and so much more. Play with your friends without losing any progress with couch co-op, cross-play and cross-progression.
